FAQs

FAQ's

How can I place an order?

All orders can be placed via our website. Quotes can be requested in writing via email to sofracatering@outlook.com.au. Our friendly customer service team is also more than happy to answer any of your questions over the phone prior to receiving your written request.

Do you allow pick-ups?

Yes, pick up option is available from Mt Pritchard. Choose this FREE Pick up option at checkout, we will be in touch with the rest.

When is the cut off time?

Orders can be placed until 12pm for same day delivery. Any orders placed after 12pm, will be delivered next business day or on a date requested at checkout.

 

Do you deliver on weekends?

Yes delivery on weekends is an option, please specify at checkout for a preferred date.

Do you allow pick-ups?

Yes, pick up option is available from Mt Pritchard. Use FREEPICKUP code at checkout to opt for this option.

Do you cater to all dietary requirements?

We can cater for most dietary requirements. When placing your order, please note the dietary needs within the text box provided at checkout and we will make our suggestions accordingly. Should we not be able to cater for a specific dietary requirement, we will let you know when confirming your order.

We always take precaution when offering our services. however please be aware that our food may contain or come into contact with common allergens, such as dairy, eggs, wheat, soybeans, tree nuts, peanuts, fish, shellfish or wheat. Please consider this when requesting special dietary requirements.

How do I make amendments to my order?

For any order amendments, please send your changes in writing to sofracatering@outlook.com.au quoting the order number. One of our catering coordinators will facilitate these changes and will provide confirmation once your order has been successfully modified to your needs.